Contact Us

Arch MI values our relationship with customers, so communication is a top priority. The Arch MI teams that support your needs are readily accessible by phone, fax or email.

Find your Account Manager.

View a PDF version of the chart below.

DEPARTMENTCONTACT INFORMATIONDESCRIPTION
Sales/Relationship ManagementFind your Account Manager.Arch MI Account Manager directory.
Corporate Headquarters (General)P: 800-909-4264
F: 800-490-6757
E: [email protected]
Arch MI’s team of home office professionals provides customers with operational, risk management, marketing and technology support — so you get solutions that work for you.
Contract UnderwritingP: 800-603-3565
8 a.m.–8 p.m. ET
E: [email protected]
  • General service information.
  • Status inquiries.
  • Questions on conditions.
  • Portal access.
  • Rush requests.
ClaimsP: 877-642-4642, Option 4
8:30 a.m.–5 p.m. ET
E: [email protected]
  • Assistance with claim filing.
  • Provide required claim documentation.
  • General claims inquiries.
Underwriting Network Support
(Non-Delegated)
P: 877-642-4642, Option 1
8 a.m.–8 p.m. ET
E: [email protected]
  • Confirm receipt of new loan.
  • Check loan status.
  • Confirm receipt of conditions.
  • Change a loan in progress.
  • Check on current turn times.
  • Request a loan to be expedited.
  • Underwriting scenarios.
  • Password resets and new user setups.
MI Operations (Delegated)P: 877-642-4642, Option 2
8 a.m.–8 p.m. ET
E: [email protected]
  • Pended delegated MI application questions.
  • Commitment and Certificate of Insurance questions.
Policy ServicingP: 877-642-4642, Option 3
8 a.m.–8 p.m. ET
F: 800-253-8432
E: policy[email protected]
  • Billing and payment inquiries.
  • Cancellation requests.
  • Loan sales and servicing transfers.
  • Loan closing dates.
  • Set up electronic billing.
  • Coverage reinstatements and commitment extensions.
Default ReportingP: 877-642-4264, Option 3
8 a.m.–8 p.m. ET
E: [email protected]
  • Notice of default (NOD) filing assistance.
  • Set up automated default reporting (ADR).
  • Inquire about general default reporting.
Loss MitigationP: 877-642-4642, Option 4
8:30 a.m.–5:00 p.m. ET
E: [email protected]
  • Submit Loss Mitigation workout for approval.
  • General loss mitigation inquiries.
Loss RecoveriesP: 800-334-0296, Option 5
8 a.m.–5 p.m. ET
E: [email protected]
  • Assistance with accounts where Arch MI is attempting to recover losses.
  • Assistance for borrowers who owe money on an Arch MI recovery account.
Quality ControlP: 888-844-6787
8 a.m.–5 p.m. ET
E: [email protected]
Post-Closing Quality Reviews:
  • Delegated loans.
  • Non-delegated loans (closing packages).
  • Delinquent loans.
  • QC rescissions.
  • Lender self-reported loans.
Pre-Closing Quality Reviews:
  • Non-delegated loans.
  • Contract loans.